Under the Data Protection Act, we must remain responsible in keeping your personal information private and confidential. You will always have free access to your personal records should you need them.
A Hassle-free Service!
At Mortgage Matters Direct we like to make sure our clients are treated individually with a high level of care and attention to ensure the experience is as pleasant as possible. However, our complaints procedure is always available to you should you encounter any concerns.
You should not hesitate to contact us immediately if you have any problems. You must inform our Complaints Coordinator of your issue directly in writing, via telephone or by e-mail to our registered office.
We will be happy to direct your complaint to the appropriate ombudsman should you fail to settle your complaint with us directly.
Peace of Mind
If we are unable to meet our obligations, you may be entitled to compensation of up to £48,000 through the Financial Services Compensation Scheme (FSCS). To learn more about the FSCS, please visit their website.
Mortgage Matters Direct are also members of the Association of British Insurers (ABI), who establish and regulate a strict selling code of practice for intermediaries advising clients on non-investment life insurance contracts, to which we adhere.
By working with the best partners we can obtain non-investment protection products through Legal & General, while Towergate and St. Andrews arrange our property insurance and payment protection products respectively.
Help with Mortgages for Investment Properties
With extensive experience of investment in properties in the UK and worldwide, Mortgage Matters Direct is well placed to assist you with any financial decisions you may be considering.
If your mortgage requirements are related to an investment property we suggest you ask for the relevant terms of business. This is because these will differ from the standard terms and conditions contained in our literature.