Free landlord advice

We understand there is a huge amount of advice for Landlords out there at the moment, but in this fast changing environment that advice can be confusing and often contradictory.

Our very best ARLA qualified Lettings experts are now available for free consultations.

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Whatever your concern, there is nothing quite like talking things through.

There is nothing quite like talking things through. This is a completely free service with no obligation, so please get in touch to schedule your Lettings consultation.

Customer feedback

“I would like to thank Marcus on North End, Portsmouth, for all his support and help. I appreciate that during this COVID-19 outbreak things have been difficult but have no words to express how thankful I am. He has gone above and beyond to ensure that me and my partner would not be affected by this.”

“During such a stressful frightening time with COVID-19 I felt completely reassured they were going above and beyond duty of care and kept me informed on a daily basis despite they themselves facing such dire circumstances and busy time. I would not hesitate to recommend this amazing team to manage your property. It was my first time and realise paying for this service has already been worth the outlay as could not have coped alone as a BTL landlord. Thank you guys you are my heroes!”

“In light of recent events around the world right now I just wanted to say a quick thank you for your services with regards to the property you manage in Dover. I appreciate you must be under a lot of pressure at the moment with lots of uncertainty. Regardless of the situation you have been outstanding in providing me with up-to-date information and keeping me reassured. Thanks again and I look forward to continuing to work with you in future.”

“I've had time today to sit down to let you know how I value your service as a letting manager.We have worked with you over the last threeyears, and we've always appreciated your help. None more so than in the last few weeks when you have dealt with, and resolved, an issue which was not yours to solve. And in particular,when we're experiencing lockdown and you are managing with restricted staff and a heavier workload. We always enjoy working with you, and Kirsty is, as you know, ready to purchase her next property in Dover and wants you to manage that for her too!”

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Has your rental value been reviewed in the last 12 months?

To ensure you are safe during the current coronavirus crisis we are unable to visit your home, but we can provide you with a property valuation or expert rental review. We do this by you “virtually” showing our Lettings Manager around either by sending us photographs, or better still with a video call through apps like Whatsapp and Facetime.

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Frequently asked questions:

Will I still be protected by my rent protection product if my tenant doesn't pay you?

You will need to check with the provider of the cover as many products have been removed or revised since the start of the crisis. Our product will still cover you, but there have been some changes to the timing of payments and limitation to the maximum amount covered.

What can I do if my Tenant doesn't pay and I can't meet my mortgage payments as a result?

You can speak to your mortgage lender and request a mortgage holiday if needed. This may be more beneficial to helping your tenants through a difficult time as you could use the mortgage free period to give your tenants a payment plan to allow them to pay less rent for a short time, and then make up the difference for a few months after when things are getting back to normal.

Will tenancy renewals be actioned in the same way?

Yes, nothing changes here – perhaps now more than ever people are keen to have long term stability, so renewing tenancies is still a core part of our business.

I have previously served notice on my tenant but now I understand they are self-isolating?

It would be unreasonable to expect your tenant to vacate if they have stated they are self-isolating. We also believe the courts would not look favourably on any action to evict a tenant who is self-isolating. Our advice would be to work closely with the tenant through this difficult time to work out an agreement that suits both parties.

The Coronavirus Act 2020 came into force on 26th March concerning the law relating to landlords serving notice. The notice periods for tenants serving notice remains unchanged. Until 20th September 2020, although this may extend, the notice period a landlord must give a tenant has increased to three (3) months; replacing the previous requirement of two (2) weeks and two (2) months respectively.

Courts are also currently not accepting claims for possession to give tenants more stability during the crisis. This is initially for a 90 day period from the 27th March 2020, but could be extended further.

What if my tenants can't pay their rent? Can I still serve notice to end tenancy?

It would be unreasonable to expect your tenant to vacate if they have stated they are self-isolating. We also believe the courts would not look favourably on any action to evict a tenant who is self-isolating. Our advice would be to work closely with the tenant through this difficult time to work out an agreement that suits both parties.

The Coronavirus Act 2020 came into force on 26th March concerning the law relating to landlords serving notice. The notice periods for tenants serving notice remains unchanged. Until 20th September 2020, although this may extend, the notice period a landlord must give a tenant has increased to three (3) months; replacing the previous requirement of two (2) weeks and two (2) months respectively.

Courts are also currently not accepting claims for possession to give tenants more stability during the crisis. This is initially for a 90 day period from the 27th March 2020, but could be extended further.

  • Rent Protection – if you already have this in place then you should have any unpaid rent covered (depending on the policy wording).
  • Mortgage Payment Holiday – if you have a mortgage you may be able to ask the lender for a payment holiday if your tenants can’t pay. This won’t be open ended but may buy you and your tenants some breathing space until the crisis is over.
  • Offer A Rent Payment Holiday – if you don’t have a mortgage you can still offer the tenants some flexibility if they are in difficulty, providing your finances allow you to do so.

The Coronavirus Act 2020 came into force on 26th March concerning the law relating to landlords serving notice. The notice periods for tenants serving notice remains unchanged. Until 20th September 2020, although this may extend, the notice period a landlord must give a tenant has increased to three (3) months; replacing the previous requirement of two (2) weeks and two (2) months respectively.

Can repair or maintenance work still take place?

Government guidelines currently only allow essential maintenance work to be carried out. However, this is still subject to the tenants allowing access (which they may refuse) and finding a contractor who is willing to work in a property that is occupied. As a rule of thumb work can be undertaken in vacant properties, but greater consideration must be given to work needed in an occupied property.

What happens if repair, maintenance work or a compliance certificate is needed and the tenants won’t allow access for the contractor?

The law remains the same, which means landlords are required to take the same steps to keep their properties safe and legally compliant. If access is refused you should keep a record of each time the tenants refuse access. You would be required to show evidence of this later if you were challenged about non-compliance and you should make more than one attempt. If you are in a situation where you can’t find a contractor to carry out work this should again be documented and you should contact as many contractors locally as possible. Work should be booked in for as soon as possible when restrictions have been lifted.

Will your property visits still take place over the next few months?

Currently we have put a hold on property visits in line with government advice. In the interim period, where possible, we are asking tenants to send us photographs of the property when a property visit would have been due so that we can still keep an eye on things for you.

Get more from your agent

We are living in unprecedented times, so it’s more important than ever to have a letting agent on your side.

We’ve received feedback from people who haven’t been contacted by their letting agent since lockdown began. Some are concerned that their home and tenants aren’t being looked after quite how they should be. We believe there has never been a more important time to stay in touch - if you agree, maybe it's time to switch agent.

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